Privacy Policy

Pinas Gold UAE ("we", "our", or "us") operates the website pinasgolduae.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please read this policy carefully. By using our Service, you agree to the practices described herein.

1. Information We Collect

Personal Information You Provide

When you create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Shipping address (emirate, city, street)
• Payment proof images (for GCash and bank transfer orders)

Automatically Collected Information

When you access the Service, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on the site
• Referring URLs
• Device information

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and status updates via email
• Communicate with you via WhatsApp for COD order confirmation
• Respond to inquiries and provide customer support
• Verify payment proof submissions
• Improve our website and service offerings
• Comply with applicable laws and regulations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Sharing Your Information

We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, including:

• Neon (PostgreSQL) — database hosting for storing order and account data
• Cloudinary — cloud storage for product images and payment proofs
• Resend — transactional email delivery
• Vercel — website hosting and deployment

These providers are contractually obligated to keep your information confidential and use it only for the services they provide to us.

We may also disclose your information when required by law, court order, or governmental authority.

4. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session when you are logged in
• Preserve your shopping cart contents (stored locally in your browser)
• Understand how visitors use our website

You can set your browser to refuse cookies, but some features of the Service may not function properly as a result.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for a minimum of five (5) years for accounting and compliance purposes.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate or incomplete data
• Erasure — request deletion of your personal data, subject to legal retention requirements
• Restriction — request that we limit how we use your data
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests

To exercise any of these rights, please contact us at sparkbrightly@pinasgolduae.com. We will respond within 30 days.

7. Data Security

We implement industry-standard security measures to protect your personal information, including HTTPS encryption, secure database hosting, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

8. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

9. Third-Party Links

Our website may contain links to third-party websites such as Facebook, TikTok, and WhatsApp. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: